Thank you for choosing to use helloglazing.co.uk. It’s important that you know we respect and committed to protecting your personal information and your right to privacy at all times, especially when you request quotations or when you create a business account with us and use our website to search for product and services.
Protecting your personal data is something we do not take lightly.
This privacy policy tells you about how your data is being used by us and it applies to all information collected from our website (helloglazing.co.uk).
In this Privacy Policy we explain what data we collect and process, with what purpose, how we manage your personal data and what your rights are. By accessing helloglazing.co.uk website it means you're consent to the terms of this policy.
You have certain rights in relation to how your data, including the right to oppose to processing based on genuine interests, and direct marketing.
At any point in time, you can exercise your rights by emailing us at GDPRhelloglazing.co.uk.
Under the General Data Protection Regulation (the “GDPR”), DataContext (UK) Ltd is the controller in relation to your data. We registered our company as a data controller in the UK with supervisory authority: Information Commissioner’s Office under registration number [ZB022743]. (ICO - www.ico.org.uk)
HelloGlazing.co.uk is a brand name of DataContext (UK) Limited. DataContext (UK) Limited is a company registered in England and Wales under the company number 07425576. Our Office Address is 14-16 Powis St, Woolwich London SE18 6LF UK.
Your information with us will not be shared without you agreeing to it, according to the laws. Your information will be used to fulfil our business obligations to you. Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.
When you complete the form on our website at HelloGlazing.co.uk; this includes information you provide when you request for quotations or register to use our site, or to write review regarding any company you instruct to carry out work at your home or office property. The information provided by you when you submit your request or create an account may include your full name, region, town / city, postcode, country, e-mail address and phone number.
We do not ask for your building number when you request for quotes, but it’s up to you to share your full address information with any TradesPeople (professional installers) for a free home survey of your property if needed.
Once we have received your quote request, we’ll connect you with one or more relevant tradespeople (professional installers) who will then contact you in response to your request submitted to us. In order to connect you with the relevant TradesPeople (professional installers) in your area for quotation, we share the information that you provide to us via our quote request webform with those TradesPeople (professional installers). It’s impossible for us to perform our free quotes obligation to you without sharing your information (your data) including those that are submitted on our website via our affiliates or partners. Once we have sent your quote request information to the TradesPeople (professional installers) in your area, they will contact you to discuss your request further. This action will allow them to know who you are and it will enable them to contact you directly to discuss your quote request enquiry.
As reminder before you submit the form for quotes, we ask you again to make sure you have clearly consented to this. This statement sets out the TradesPeople (professional installers) will contact you to discuss your request further. During the selection processes, it’s up to you to determine and select which TradesPeople (professional installers) to do your job / invite to your home to complete the job, but there is no obligation to purchase from any of them even after you have received a quotation from them. Apart from these, we do not share your data with anyone else apart from any third party service / services that you have consented to on our site. This means that we do not knowingly share your information, or transfer it to any advertising network for any other purpose that you have not consented to.
We use your personal information submitted to us through our website for a legitimate business interests and with your consent to fulfil our legal obligations to your request.
We use the information we collect:
For Homeowner: We use your information to fulfil your quotation request. We may use your information to post a review on our website if you have already signin to your account. At the same time your reviews can be submitted anonymously.
Your reviews must be related to the work submitted and done our through our website. If you wish to update, or delete your testimonial, please contact us at GDPRhelloglazing.co.uk. and be sure to include your name, testimonial location, and contact information.
Your business information with us will appear on our website. Any information you don't want to display should not be completed through the admin area. Your information will be used to fulfil our business obligations to you. Please read this privacy policy carefully, as it will help you make informed decisions about sharing your personal information with us.
Information we may collect and hold from people with business account (tradespeople) to showcase their business profile on our website may include:
Identity Information: Every business account (tradespeople) must be verified and display alongside their profile on our website. To be able to do this, we will ask you to provide driver’s licence or passport copy.
Business owner can still register without this information, but the vetting status on the website will show your identity is not verified.
Contact Information: Like your office address, email address, phone number or mobile phone number.
Business owner / tradespeople can add their business information to our online directory if they wish to showcase their business profile on our website.
At the moment we do not charge to add business information, but there may be a charge in the future.
We use your information submitted to us to fulfil any contract request to receive business leads from us.
Your information will determine the area you covered and where your leads should come from.
This information will appear online all the times for any potential customer to see your business profile, including the reviews from any past work done.
We will hold your business profile for legitimate interests only, this includes the reviews, business past work photos, logo, and business contact information. Without these information it’s not possible for us to carry out our business and to provide you with the services you require or the service we aim to offer you.
We use the information we collect:
For Business Owner: We use your information to showcase your business profile. This will enable us to market your business across all the region(s) and town(s) you have selected.
Regarding each of your visits to our website, we may automatically collect the following information to improve user’s experience: Each time you visit our site we collect this information automatically. This information does not reveal your personal information (like your name, telephone, email or address) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, referring URLs, device name, country, location, information about how and when you use our websites and other technical information.
Technical information that we collect includes your IP address (Internet protocol) used to connect your computer to the Internet, operating system, Http Referer (source / traffic origin), your login information, page visits / clicks, browser information, date and time of your visit, and errors generated by your actions (If an error occur during your site visit to our site a notification email is sent to us automatically by email. This will enable us to fix those errors as quickly as we can and to improve users’ experience on our site.
It’s also possible to receive other technical and personal information about you from other sites where we provide a similar service targeting a different industry. Sometimes we work closely with third parties, business partners, sub-contractors, Payment Company, advertising networks, analytics providers, search providers, and it’s possible to receive information about you from them within the law. All the companies we work with works under General Data Protection Act.
We do not knowingly collect data from or market to children under 18 years of age. We do not knowingly solicit data from or market to children under 18 years of age.
Before we use your information / data for marketing with external company, we will ask you to make sure you are happy for us to do this beforehand, and it’s up to you agrees the use of your information / data.
If you have opt-in for our marketing email, which we normally send out occasionally, you can opt-out at anytime when you received such email from us. If you have not opted out not to receive such email, you will continue to receive them. You can also send us an email at GDPRHelloGlazing.co.uk to remove you from such emails.
Business Owner
We only share and disclose your information with the following third parties. We have categorised each party so that you may be easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us at GDPRHelloglazing.co.uk.
Advertising, Direct Marketing, and Lead Generation
,
Google AdSense
,
Invoice and Billing
,
PayPal
,
Web and Mobile Analytics
,
Google Analytics
,
Google pay-per-click.s
You can update any information given to us online when you login; this applies to those who have created an account with us. You can also submit a request for your account to be deleted when you login as well. For those who wish to update information given to us through a quotation request submitted on our website, you can send us an email for the information provided to be updated. Example would be a wrong telephone number or any other relevant information they will allow the TradesPeople (professional installers)( to respond to your request.
Similar to many businesses worldwide, we also collect information through cookies and similar technologies. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a wonderful experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you agree to our use of cookies on the site.
“An HTTP cookie is a small piece of data stored on the user’s computer by the web browser while browsing a website. They designed cookies to be a reliable mechanism for websites to remember stateful information or to record the user’s browsing activity.”
Required Cookies: These are cookies that are required for proper functionality of our website. Without these cookies, you cannot login to the secure section of the site.
Analytical Cookies: These are the cookies used for aggregations anonymous statistics reports of visitors’ activity. Good web experiences are very critical to the service that we provide; it helps us to improve how the website works and making sure the visitors can find what they are looking for on time.
Third-Party Cookies: These are the cookies we have no control over. You have control over these cookies yourself, you can easily block them through your browsers settings. Important information to note is that you can’t block all the cookies permanently. Our website will work without cookies, but a majority of sites will not work without it because site features depend on the cookies.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites. To opt-out of interest-based advertising by advertisers on our Sites visit DAA WEBCHOICES BROWSER CHECK
Regardless of where our data centre and cloud server are located, rest assure the same rules that governs the data protection Act in the UK / EU applies there and how your data is used will be in accordance to the law.
When you submit your personal information / data to us, it means you’re happy for us to transfer, store and process this information in the European Economic Area, UK or USA.
These are only places where we have servers.
We will make sure your data are treated securely to ensure unauthorised access. One thing you should be aware of is that the transmission of data over the internet can not completely secure.
Where the data centre is outside the UK, Helloglazing will take proper steps to ensure that those parties do not breach the UK / EU Privacy Policy guidelines.
We will take all steps reasonably necessary under the organisational security to ensure that your data are treated securely from unauthorised access.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, but we cannot guarantee the security of your data transmitted on the internet. We have an appropriate level of data protection under our obligations and under applicable data protection laws of the land. All the web forms you fill on our website are through SSL (secure socket layer). Secure Sockets Layer (SSL) is a security protocol that provides privacy, authentication, and integrity to Internet communications widely used by companies worldwide.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.
No purpose in this policy will require us keeping your personal information for longer than the period of time in which users have an account with us. When we have no ongoing legitimate business need to process your personal information, we will delete your record.
We do not hold any sensitive data about homeowners who needed a quote on our website.
“Sensitive data is the classified information that must be protected and is inaccessible to outside parties unless specifically granted permission. The data can be in physical or electronic form, but either way, sensitive data is regarded as private information or data.”
To help us perform our business functions effectively
To enable us to manage business invoicing and payment from business partners.
To manage and reduce the risks of any illegal activities breach of contract stated in our Terms and Conditions.
To promote the services we offer through marketing / advertising. This may include the products from third-party companies.
To enable the tradespeople gain a potential customer by connecting the homeowner and tradespeople together.
To serve the customer’s better and develop products based on what the customer wants and to improve their experience using our website.
Should you have any objection about our Privacy Policy or any statement on how we use your personal information, please send us an email at: GDPRHelloglazing.co.uk. We will do ut best to investigate your objection and try to fix it within 30 days,
Under The Freedom of Information Act gives you the right to access or request for any information we hold about you. There is a charge of £20 to cover the costs in providing you your personal data we have on our database if it’s not available online when you login to your account.
We can update our privacy policy page from time to time to display changes to the type of personal data that we collect or how we use them.
If we think it’s necessary, we will notify you by email. If you need more information about this privacy notice, you can contact us at GDPRHelloglazing.co.uk Questions about this privacy policy will be responded to within 30 days. Use the address below to write to us:
Helloglazing.co.uk
DATACONTEXT (UK) LTD
14-16 Powis St,
London SE18 6LF
United Kingdom
Last Updated April 14, 2021
What we do
